This sample shows you how to insert text from an external resource
into an interaction, such as outbound media, chat, SMS session, and
so on. External resources are displayed in the tabs that correspond
to <resources> and <interaction-information>.

This example uses Genesys Desktop functionality to allow
keyboard navigation and shortcut in customization panels.

This customization adds a tab to the resources and 
interaction-information frames.

To install this sample, follow these steps:
1. Create a directory "custom/" in the Genesys Desktop
   Application directory "webapps/gdesktop/".
2. Copy the files "custom.xml", "external-knowledgebase.jsp", 
   "emoticons.jsp", "btninsertg.gif", "btninserts.gif", 
   "btninsertd.gif", "htmlcontrol.js", "style.css", 
   "empty.gif" and "empty.htm" from this sample folder and 
   paste them into the "custom/" directory that you have just 
   created.
3. Modify the file "webapps/gdesktop/WEB-INF/web.xml"
   by specifying the "/custom/custom.xml" file in the
   "customFile" parameter of the "initUAD" servlet tag.
